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Privacy Policy

Last updated: 22 October 2026

This Privacy Notice explains what personal data Re-Infotech (“we”, “us”) collects through re-infotech.com, WhatsApp, phone and email, why we collect it, how long we keep it, and how you can exercise your rights. It is written to meet the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025.

Summary

• We collect only what we need to reply to your enquiry and deliver our services: your name, phone or WhatsApp number, email, the service you want and your message.
• We use it only to contact you, prepare a proposal and serve you as a client. We do not sell or rent your data.
• You can withdraw consent, ask for a copy, correction or deletion of your data, or raise a grievance at any time by contacting our Grievance Officer below.

Who we are (Data Fiduciary)

Re-Infotech, 2nd Floor, Ponda Commerce Centre, SO-15, Tiska, Durgabhat, Ponda, Goa 403401, India. Phone and WhatsApp: +91 94235 73057. Email: enquiry@re-infotech.com.

For DPDP purposes, Re-Infotech is the Data Fiduciary for personal data collected through this website and our enquiry channels.

Grievance Officer

Questions about this notice, requests to exercise your rights, and complaints about how we handle your personal data should go to:

• Name: Rohan Naik, Grievance Officer
• Email: rohan.naik@re-infotech.com
• Phone: +91 94235 73057 (Monday to Saturday, 10 am to 6 pm)
• Address: 2nd Floor, Ponda Commerce Centre, SO-15, Tiska, Durgabhat, Ponda, Goa 403401

We will acknowledge your request promptly and resolve it within 90 days at the latest.

Personal data we collect

We do not ask for sensitive data such as health, financial account or government ID details through this website. Please do not send such information in the form or by WhatsApp unless we have specifically agreed it is needed for a project.

Why we are allowed to process your data

• Consent: when you submit the booking form, you tick a box agreeing to us using your details to respond to your enquiry. You can withdraw this consent at any time.
• Information you volunteer: when you message, call or email us yourself, we use the details you share only to respond to that request (a legitimate use under Section 7 of the DPDP Act).
• Legal obligations: we keep invoices and related records as required by tax and accounting laws.

Withdrawing consent

You can withdraw consent as easily as you gave it. Email rohan.naik@re-infotech.com or send “STOP” on WhatsApp to +91 94235 73057. We will stop processing your data for that purpose and delete it unless a law requires us to keep it. Withdrawal does not affect processing that happened before it.

Who we share data with

We share personal data only with service providers (Data Processors) who help us run our business, under contracts that require them to protect it and use it only on our instructions:

• Website hosting and email: Hostinger (servers may be located outside India).
• Business communication: WhatsApp (Meta) when you choose to chat with us.
• Maps and, with your consent, analytics: Google.

We may also disclose data when required by law, a court or a government authority. We do not sell, rent or trade personal data.

Transfers outside India

Some of our providers store data outside India. We transfer data only to countries not restricted by the Government of India under Section 16 of the DPDP Act.

How long we keep data

• Enquiries that do not lead to a project: kept for up to 12 months from our last conversation, then deleted.
• Client project data: kept for the duration of the engagement and up to 12 months after it ends, unless you ask us to delete it sooner.
• Invoices and accounting records: kept for the period required by Indian tax and company law.
• Security logs: kept for at least one year, as required by the DPDP Rules, 2025.

Where the DPDP Rules require it, we will tell you at least 48 hours before erasing your data so you can let us know if you still need it.

Your rights

As a Data Principal under the DPDP Act, you have the right to:

• Access: get a summary of the personal data we hold about you and how we use it, and the identities of those we have shared it with.
• Correction and completion: ask us to correct, complete or update inaccurate data.
• Erasure: ask us to delete your data when it is no longer needed, unless a law requires us to keep it.
• Grievance redressal: raise a complaint with our Grievance Officer and receive a response within 90 days.
• Nomination: nominate another person to exercise your rights in the event of your death or incapacity.

To exercise any right, email rohan.naik@re-infotech.com from the email address or phone number you used with us, so we can verify it is you.

If you are not satisfied with our response, you may complain to the Data Protection Board of India after first using our grievance process.

How we protect data

We use HTTPS encryption, a web application firewall, login protection, restricted admin access and regular updates. Form submissions are stored in our website database with access limited to authorised staff. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by the DPDP Rules.

Cookies

This site uses only the cookies needed for it to work and stay secure. Embedded Google Maps may set Google cookies when the map loads. If we add analytics or marketing cookies, we will ask for your consent first and you can change your choice at any time.

Children

Our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their data, contact the Grievance Officer and we will delete it.

Changes to this notice

We may update this notice when our practices or the law change. The “Last updated” date at the top shows the latest version. Significant changes will be highlighted on this page.