Helpdesk360 by Re-Infotech
Helpdesk360: helpdesk and ticketing software that answers every request on time
Helpdesk360 is helpdesk and ticketing software that brings customer requests from your portal, phone, email and walk-ins into one shared inbox. SLA timers, overdue alerts and automatic assignment make sure every ticket reaches the right team and is answered on time, while a self-service knowledge base and satisfaction ratings help you serve customers better.
What is Helpdesk360?
Helpdesk360 is helpdesk and ticketing software, built by Re-Infotech in Goa, that turns every customer request into a tracked ticket. Requests from the customer portal, phone, email and walk-ins land in one shared inbox, are assigned to the right team automatically, and are tracked against SLA timers until they are resolved, with a full activity trail on every ticket.
See Helpdesk360 in action
The Helpdesk360 dashboard: unresolved, overdue and unassigned tickets, received vs resolved, and tickets by priority. Screenshot with sample data.
How it works
From first request to resolved ticket in four steps
Log every request
Requests from the customer portal, phone, email and walk-ins become tickets in one shared inbox, so nothing is lost in inboxes or notebooks.
Assign to the right team
Rules send each ticket to the right team or person by category and priority, and the SLA timer starts straight away.
Respond and resolve
Reply quickly with canned responses, discuss the ticket internally with private notes, and get alerts before anything goes overdue.
Close and measure
Customers rate the support they received, every step stays in the activity trail, and knowledge base articles cut down repeat questions.
Who it’s for
Built for teams that support customers every day
Helpdesk360 suits any business that receives a steady stream of customer questions, complaints or service requests and needs every one of them answered on time, without requests getting lost in email threads, phone notes and WhatsApp chats.
- IT companies and service providers with a support desk
- Hospitals, clinics and diagnostic centres
- Manufacturers and dealers handling after-sales service
- Support, service and customer care teams
Features
Every request tracked, from first message to resolution
One shared inbox
Tickets from the customer portal, phone, email and walk-ins arrive in one inbox the whole team can see.
SLA timers and overdue alerts
Every ticket carries response and resolution targets, and the team is alerted before anything goes overdue.
Automatic assignment
Rules send each ticket to the right team or person by category, priority or customer, with no manual sorting.
Canned responses and private notes
Reply faster with saved answers, and discuss a ticket internally with notes the customer never sees.
Full activity trail
See who did what and when on every ticket, from the first message to closure.
Knowledge base and satisfaction ratings
Customers find answers themselves in a self-service knowledge base, and rate the support they got when a ticket is closed.
FAQ
Frequently asked questions
What is Helpdesk360?
Helpdesk360 is helpdesk and ticketing software by Re-Infotech. It collects customer requests from the portal, phone, email and walk-ins into one shared inbox, assigns them to the right team automatically and tracks them against SLA timers until they are resolved.
Can customers raise tickets themselves?
Yes. Customers can raise tickets through the customer portal or by email. Requests that come in by phone or at your counter are logged by your team, so every request becomes a ticket in the same inbox.
How do SLA timers and overdue alerts work?
Each ticket gets response and resolution targets based on its priority. Helpdesk360 tracks the time left and alerts the team, and their manager, before a ticket goes overdue.
Does Helpdesk360 include a knowledge base?
Yes. You can publish answers to common questions in a self-service knowledge base, and customers rate the support they received when each ticket is closed.
How do we get started?
Book a free demo. We will show you Helpdesk360 with examples from your kind of business and set it up with your teams, ticket categories and SLA targets.
Book a free demo
Tell us a little about your business and we will call you back to arrange a free demo of Helpdesk360.
2nd Floor, Ponda Commerce Centre, SO-15, Tiska, Durgabhat, Ponda, Goa 403401
Monday to Saturday, 10 am to 6 pm
enquiry@re-infotech.com
What happens after you send this
We contact you
We call or WhatsApp you during working hours, Monday to Saturday, 10 am to 6 pm.
We listen
A short conversation about your business, goals and current setup.
You get a plan
Clear recommendations, scope and a fixed quote, with no obligation.
Your details are used only to respond to your enquiry. See our Privacy Notice.